mickey88 Privacy Policy

1.1 This Privacy Policy ("Policy") describes how mickey88 ("the Platform," "we," "us," or "our") collects, uses, discloses, stores, and protects personal data provided by or collected about individuals ("you," "Member," "user") who access or use the mickey88 online gaming platform at mickey88.one, including any mobile-optimised or affiliated versions of the Platform.

1.2 mickey88 acts as the data controller in respect of the personal data it collects from Members and site visitors. This means we are responsible for determining the purposes and means by which personal data is processed.

1.3 By registering for a mickey88 account or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or continue to use the Platform.

1.4 This Policy should be read alongside the mickey88 Terms & Conditions, which govern the overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions with respect to privacy matters, this Policy shall prevail.

2.1 mickey88 collects personal data from and about you in several ways. The categories of data we collect include:

Registration & Identity Data:

• Full legal name;
• Date of birth (for age verification purposes);
• Residential address;
• Email address;
• Mobile phone number;
• Username and encrypted password;
• Copies of identity documents submitted for verification (e.g., MyKad, passport).

Financial & Transaction Data:

• Payment method details (e-wallet account identifiers, bank account numbers — card numbers are not stored by mickey88 directly);
• Deposit and withdrawal transaction records including amount, method, date, and time;
• Bet history, game history, and wagering records;
• Bonus and promotion participation records;
• Account balance history.

Technical & Usage Data:

• IP address and general geolocation derived therefrom;
• Device type, operating system, and browser type and version;
• Session data including login and logout times, pages visited, and interactions;
• Performance data such as page load times and error logs;
• Cookie identifiers and similar tracking technologies (see Section 6).

Communications Data:

• Records of any communications you have with mickey88 support, including live chat transcripts and email correspondence;
• Survey responses and feedback you voluntarily provide.

2.2 Where you choose not to provide personal data that is required for the operation of your account — such as identity verification documents — we may be unable to provide certain services to you, including the processing of withdrawal requests.

3.1 mickey88 uses the personal data we collect for the following purposes:

• Account registration and management: to create and maintain your mickey88 account, verify your identity and age, and manage your account settings and preferences;
• Transaction processing: to process deposits, withdrawals, and in-platform wagers, and to maintain accurate financial records;
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited activities; to monitor for unusual patterns consistent with account compromise;
• Legal and regulatory compliance: to comply with applicable know-your-customer (KYC) and anti-money laundering (AML) obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required by law;
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with technical or account issues;
• Responsible gaming: to monitor gameplay patterns for indicators of problem gambling behaviour and to facilitate responsible gaming tools including limit-setting and self-exclusion;
• Platform improvement: to analyse usage patterns, identify technical issues, test new features, and improve the overall quality of the mickey88 platform;
• Marketing communications: to send you relevant promotional offers, bonus notifications, and platform updates where you have not opted out of marketing communications.

3.2 Mickey88 does not use automated decision-making systems that produce legal or similarly significant effects on Members without human oversight. Where automated tools are used for fraud screening or responsible gaming monitoring, flagged accounts are reviewed by a human compliance team member before any account action is taken.

4.1 mickey88 processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and mickey88 (i.e., to operate your account, process transactions, and provide the gaming service);
• Legal obligation: processing required to comply with applicable laws including KYC/AML regulations, tax reporting obligations, and responses to lawful regulatory or law enforcement requests;
• Legitimate interests: processing carried out for the legitimate interests of mickey88, including fraud prevention, network and information security, responsible gaming monitoring, and platform improvement, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: where we have obtained your explicit consent, such as for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5.1 mickey88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Game technology providers: certified game studios and platform technology vendors who supply games or platform infrastructure to mickey88, to the extent necessary for service delivery;
• Payment processors: payment service providers processing your deposits and withdrawals (Touch 'n Go, Boost, GrabPay, DuitNow, FPX, participating banks, and cryptocurrency processors), who receive the minimum data necessary to complete the transaction;
• Identity verification services: third-party KYC and document verification providers who assist us in verifying the identity and age of Members;
• Fraud prevention and analytics services: providers of fraud screening, risk management, and analytics tools used to protect the security and integrity of the Platform;
• Regulatory and law enforcement authorities: where required by law, regulation, court order, or legitimate request from a competent authority;
• Professional advisors: legal, accounting, and compliance advisors where necessary for the operation of our business, subject to confidentiality obligations.

5.2 All third-party service providers engaged by mickey88 are contractually required to process personal data only on our instructions, in accordance with applicable data protection requirements, and with appropriate technical and organisational security measures in place.

6.1 mickey88 uses cookies and similar tracking technologies (collectively, "cookies") on the Platform. Cookies are small text files placed on your device by a website when you visit it. They serve a variety of functions as described below.

6.2 The types of cookies used on the mickey88 platform include:

• Strictly necessary cookies: essential for the basic operation of the Platform, including maintaining your authenticated session after login and storing your language and display preferences. These cannot be disabled without affecting your ability to use the Platform;
• Functional cookies: used to remember your preferences and personalise your experience, such as remembering your preferred game categories or notification settings;
• Analytics cookies: used to collect anonymised or aggregated data about how Members use the Platform — pages visited, features used, session duration — to help us improve performance and usability;
• Security cookies: used to detect and prevent fraudulent activity, including session integrity checks and bot detection mechanisms.

6.3 You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies, and you can set your browser to notify you when a cookie is placed. Note that disabling certain cookies may affect Platform functionality, including the ability to stay logged in between visits.

6.4 mickey88 does not use third-party advertising or retargeting cookies that track your behaviour across other websites for advertising purposes.

7.1 mickey88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to maintain your account, comply with legal and regulatory retention obligations, and resolve any disputes.

7.2 Account data and transaction records are retained for a minimum period in line with applicable anti-money laundering and gaming regulatory requirements, which typically require records to be maintained for a period of years following account closure.

7.3 Following account closure (whether at your request or by mickey88), your personal data will be retained in an archived form for the legally required retention period, after which it will be securely deleted or anonymised. During the retention period, access to archived data is strictly controlled and used only for compliance, legal, or dispute resolution purposes.

7.4 Marketing preference data is retained until you withdraw consent to marketing communications. Technical logs used for security monitoring are retained for shorter periods consistent with their operational purpose.

8.1 mickey88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including passwords (stored as salted cryptographic hashes) and financial information;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Automated monitoring systems to detect and alert on unusual access patterns or potential data breaches.

8.2 Notwithstanding the security measures above, no method of electronic data transmission or storage is completely secure. mickey88 cannot guarantee the absolute security of your personal data but undertakes to take all commercially reasonable steps to protect it.

8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mickey88 will notify affected individuals as required by applicable data protection law, and will take appropriate remedial steps without undue delay.

9.1 The mickey88 Platform may be operated and maintained using infrastructure and service providers located in countries other than Malaysia. As a result, your personal data may be transferred to, stored in, and processed in countries outside Malaysia. Some of these countries may not have data protection laws equivalent to those in Malaysia.

9.2 Where personal data is transferred outside Malaysia, mickey88 takes steps to ensure that appropriate safeguards are in place — such as contractual obligations between mickey88 and the receiving party requiring the receiving party to protect the personal data to a standard consistent with this Policy and applicable data protection requirements.

9.3 By using the mickey88 Platform, you consent to the transfer of your personal data as described in this section.

10.1 Subject to applicable law, you have the following rights in relation to your personal data held by mickey88:

• Right of access: the right to request a copy of the personal data we hold about you;
• Right to rectification: the right to request correction of inaccurate or incomplete personal data;
• Right to erasure: the right to request deletion of your personal data, subject to our legal retention obligations which may require us to retain certain data for a specified period;
• Right to restrict processing: the right to request that we limit how we use your personal data in certain circumstances;
• Right to data portability: the right to receive your personal data in a structured, commonly used, machine-readable format in certain circumstances;
• Right to object: the right to object to processing of your personal data carried out on the basis of our legitimate interests, including direct marketing;
• Right to withdraw consent: where processing is based on your consent, the right to withdraw that consent at any time.

10.2 To exercise any of the rights above, please contact mickey88's support team through the live chat facility or by email. We will respond to all verifiable requests within a reasonable time frame. We may need to verify your identity before processing your request to protect against unauthorised access to your data.

10.3 Please note that exercising certain rights — particularly the right to erasure — may affect your ability to continue using the Platform, as some data is necessary for the lawful operation of your account.

11.1 The mickey88 Platform is strictly intended for adults aged 21 years and above. mickey88 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the registration process, and accounts where the holder is found to be under 21 are closed immediately.

11.2 If you become aware that a minor has registered an account on mickey88 or provided personal data to the Platform, please contact our support team immediately so that we may take appropriate action, including closing the account and deleting any associated personal data.

12.1 The mickey88 Platform may contain links to third-party websites or services — for example, links to payment processor portals. These third-party sites have their own privacy policies, and mickey88 accepts no responsibility or liability for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit via links on the Platform.

13.1 mickey88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice by posting a prominent notice on the Platform or by sending an email to your registered address prior to the change taking effect. The date of the most recent revision is displayed at the top of this page.

13.2 Your continued use of the mickey88 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should cease using the Platform and may request account closure.

14.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how mickey88 handles your personal data, please contact us through the live chat support system available on the Platform or by email at the address shown in the footer of this website.

14.2 If you are not satisfied with our response to a privacy concern or complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. For Malaysian residents, this would be the Department of Personal Data Protection (PDPD) under the Personal Data Protection Act 2010 (PDPA).